Frequently asked questions

YourMan is a professional personal assistance company. You send a request, we call you to confirm, a person is assigned to your task, and you hear from us until it is done.

Every assistant passes six steps before representing YourMan: an interview, an identity check of the candidate and family (NID), a guarantor, a signed customer-safety agreement, training in professional service and communication, and only then assignment.

A name has to earn trust, so we show our process instead of asking you to take our word. Every assistant passes six steps and carries a YourMan ID card. We call you to confirm before anything starts, and you can check any call or message against our official number.

Your assistant carries a YourMan ID card with a photo, a name and an ID number, and wears a navy shirt with the YourMan logo. We tell you their first name when we call to confirm.

YourMan is not a doctor — we coordinate. We help with appointments, visits, tests, reports, medicines and transport at hospitals, clinics, diagnostic centres and doctors’ private chambers. We do not diagnose or give medical advice.

Yes. We help at hospitals, clinics, diagnostic centres and doctors’ private chambers.

Yes, we help coordinate pickup, stay and meals, hospital, clinic or diagnostic centre assistance, reports, the return ticket and updates for the family. When we call to confirm, we tell you what we can do in your case.

YourMan is not an emergency service. In an emergency, go to the nearest hospital or contact emergency services.

Document handling, office and institutional visits, personal errands, shopping, pickup and drop, bookings, attending a place on your behalf, and custom requests.

Send a custom request. If it is something we can do, we look at it and plan it with you.

No. We only take lawful tasks, and we may decline anything unsafe or outside what we do.

Choose the service and tasks, add where and when, and send it on this website. Or message us on WhatsApp. We call you to confirm the details.

No. A request becomes confirmed only after we talk to you. Nothing starts before you agree.

The time you choose is your preference. It is not a fixed appointment until we confirm it with you.

We update you by phone call and WhatsApp until the task is done. You can check any call or message against our official YourMan number. The YourMan app is coming soon.

You can cancel before a person is assigned. Call us or message us on WhatsApp. After that, contact us.

No. You do not need an account to send a request.

Cost depends on the task. We tell you the cost when we call to confirm — you decide before anything starts.

Only what the task needs: what the task is, where, when, and your name and phone number. Email is optional.

No. Please do not send medical records, prescriptions, test reports or ID documents through this website. If we need more, we ask by phone.

We ask only what the task needs. Our Privacy page explains how we handle your information.

We work in Dhaka City and Rajshahi City. You can request from anywhere for a task in these cities.

Every day, 9 AM to 9 PM, Bangladesh time. Call us or message us on WhatsApp.

If we start in your city, we will let you know. Tell us your city on the Where we work page.